Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect personal information that you provide directly to us, including:

• Account Information: Username, email address, password, full name, phone number, and user type (buyer or warehouse provider)
• Identity Verification: Government-issued identification documents (PDF, PNG, JPG format) for verification purposes
• Profile Information: Additional details you choose to provide in your profile settings
• Payment Information: USDT wallet addresses (TRC20/ERC20), bank account details (for manual transfers), and payment transaction records
• Communication Data: Messages sent through our live chat system, support tickets, and email communications

1.2 Warehouse Information

For warehouse providers, we collect:

• Warehouse name, address, location details (country, state, city, zip code)
• Storage space capacity (in SQ FT)
• Pricing information (FBM and FBA flat rates)
• Warehouse images and descriptions
• Warehouse status and verification information

1.3 Transaction Information

We automatically collect information about your transactions, including:

• Warehouse booking creation, approval, and cancellation records
• Shipment details and inventory information
• Invoice creation, payment, and status records
• Wallet balance, deposits, and withdrawal requests
• Payment method, amount, and transaction timestamps

1.4 Usage and Technical Information

We collect information about how you use our platform:

• IP address, browser type, device information, and operating system
• Pages visited, time spent on pages, and navigation patterns
• Search queries and warehouse browsing history
• Review and rating submissions
• Support ticket interactions

1.5 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your login session
• Remember your preferences and settings
• Analyze platform usage and improve user experience
• Track visitor analytics and platform performance

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Provision

• Create and manage your user account
• Process and facilitate bookings between buyers and warehouse providers
• Enable communication through live chat and messaging systems
• Process payments, invoices, and financial transactions
• Manage shipments and inventory tracking
• Facilitate identity verification and account security

2.2 Communication

• Send email notifications for bookings, invoices, payments, and account activities
• Provide customer support and respond to support tickets
• Send welcome emails, password reset codes, and verification emails
• Notify you about important platform updates and policy changes
• Send invoice payment reminders and transaction confirmations

2.3 Security and Fraud Prevention

• Verify user identities and prevent fraudulent activities
• Monitor transactions for suspicious behavior
• Implement 2-Step Login Verification and security measures
• Investigate and resolve disputes and fraud reports
• Protect insured deposits and manage claim processes

2.4 Platform Improvement

• Analyze user behavior and platform usage patterns
• Improve platform functionality, features, and user experience
• Develop new services and features
• Conduct research and analytics
• Optimize payment processing and transaction flows

2.5 Legal Compliance

• Comply with applicable laws, regulations, and legal processes
• Respond to government requests and court orders
• Enforce our Terms and Conditions and other agreements
• Protect our rights, property, and safety, as well as that of our users

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

3.1 With Other Users

• Warehouse Listings: Warehouse information, provider username, identity verification status, and insured deposit amounts are visible to buyers
• Booking Details: Booking information is shared between buyers and warehouse providers involved in the booking
• Reviews and Ratings: Your username and reviews are displayed on warehouse listing pages
• Chat Messages: Messages are shared between buyers and warehouse providers within bookings

3.2 With Service Providers

• Payment Processors: We share payment information with USDT gateway providers, Stripe (for ACH payments), and banking institutions for payment processing
• Email Services: We use email service providers to send transactional and notification emails
• Hosting and Infrastructure: Your data is stored on secure servers managed by our hosting providers
• Analytics Services: We may use analytics tools to understand platform usage (data is anonymized where possible)

3.3 With Administrators

• Platform administrators have access to user data for account management, verification, and support purposes
• Identity verification documents are accessible only to our verification department
• Support team members can access ticket information and communication history to provide assistance

3.4 Legal Requirements

• We may disclose information if required by law, court order, or government regulation
• We may share information to protect our rights, prevent fraud, or ensure platform security
• Information may be disclosed in connection with legal proceedings or investigations

3.5 Business Transfers

• In the event of a merger, acquisition, or sale of assets, user information may be transferred to the new entity
• Users will be notified of any such changes in ownership or control of their information

4. Data Security

We implement comprehensive security measures to protect your information:

4.1 Technical Safeguards

• Encryption: All sensitive data is encrypted in transit and at rest
• Secure Authentication: Passwords are hashed using industry-standard algorithms
• 2-Step Verification: Optional 2-Step Login Verification adds an extra layer of security
• Secure Connections: All communications use HTTPS/TLS encryption
• Access Controls: Limited access to personal data on a need-to-know basis

4.2 Administrative Safeguards

• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy
• Strict access controls for administrative personnel
• Incident response procedures for security breaches

4.3 Physical Safeguards

• Secure data centers with physical access controls
• Redundant backup systems and disaster recovery plans
• Regular monitoring and maintenance of infrastructure

Note: While we implement strong security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.

5. Your Privacy Rights

You have the following rights regarding your personal information:

5.1 Access and Portability

• Access your personal information through your account dashboard
• View your transaction history, bookings, invoices, and communication records
• Download your data in a portable format (contact support for assistance)

5.2 Correction and Update

• Update your profile information, email, password, and preferences at any time
• Modify warehouse listings and pricing information
• Update your USDT wallet addresses and payment methods
• Correct any inaccurate information through your account settings

5.3 Deletion and Account Closure

• Request account deletion by contacting support
• Note: Some information may be retained for legal and business purposes (e.g., transaction records, dispute resolution)
• Active bookings and pending transactions must be resolved before account deletion
• Withdrawal of funds must be completed before account closure

5.4 Opt-Out and Preferences

• You can opt out of marketing emails (transactional emails cannot be disabled)
• Manage notification preferences in your account settings
• Disable 2-Step Login Verification if previously enabled
• Control cookie preferences through your browser settings

5.5 Data Retention

• We retain your information for as long as your account is active or as needed to provide services
• Transaction records and financial data are retained for legal and accounting purposes
• Identity verification documents are retained as required by law and for security purposes
• Support ticket history is retained for customer service and dispute resolution

6. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our platform, you consent to the transfer of your information to these countries. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

7. Children's Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy on this page with a new "Last Updated" date
• Sending email notifications to registered users about significant changes
• Displaying a notice on the platform for a reasonable period

Your continued use of the platform after changes become effective constitutes acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: support@logisticloo.com
• Support Tickets: Create a support ticket through your dashboard
• Contact Page: Visit our contact page for additional information

We will respond to your inquiries within a reasonable timeframe and in accordance with applicable data protection laws.